Organisations who hold personal information about you are obliged to keep it secure and up to date, and to only use it for authorised purposes, under data protection laws designed to respect your privacy and shield you from the risk of harm posed by the misuse of data or a data leak.  Where a breach of these laws occurs you have the right to make a complaint to the Information Commissioner’s Office and to seek compensation for any financial loss or emotional distress you have been caused.

Financial losses can arise in a variety of circumstances, including where a leak results in you becoming a victim of fraud, losing out on a job opportunity or being denied a business contract.  Emotional distress might occur where highly sensitive information is revealed, your safety is compromised or your reputation becomes tarnished and you experience stress or anxiety as a result.


Data Breach Claims

Our personal injury lawyers can help you to make a data breach claim against a variety of organisations who fail in their legal obligations to protect your personal information by allowing:

  • out of date or inaccurate information held about you to be disclosed;
  • confidential information to be made public;
  • private information to be shared without your consent; or
  • your information to be accessed by hackers, thieves or criminals involved in cyber fraud.

This personal information may include your:

  • name, address, telephone number or email address;
  • ethnicity, religious beliefs or political views;
  • identified gender;
  • medical history or current health concerns;
  • criminal convictions record;
  • education and employment history; or
  • bank account or credit card details.


Compensation Amount

The amount of compensation you receive will depend on the sensitivity of the information that has been leaked or mishandled and the impact this has had on you.  For example, a letter inadvertently sent by the Child Maintenance Service to an abusive former partner disclosing your current whereabouts and leaving you in fear for your life will attract a much higher award than an email from your child’s school chasing you for outstanding lunch money you do not owe and which is accidently shared with other parents causing you embarrassment.


Time limits

You have six years from when the data breach occurred to issue a claim for compensation for financial losses under the Data Protection Act and three years within which to claim for any psychological damage. However, you may also be able to bring a claim under other legal provisions where the time limit is much shorter and in some cases less than 12 months.  For this reason it is important to seek legal advice as soon as you become aware that a breach has occurred.


Why choose Step Legal Solicitors?

Our lawyers are personal injury specialists who have many years of experience acting for victims of data breaches who have suffered financial loss and/or distress as a result of an organisation’s poor data protection policy or data breach procedure.

We have an impressive track record in achieving great results, including for people who are very close to the deadline for making a claim or who have previously been told by another firm of solicitors that their case is not worth pursuing.  We also regularly take on cases for clients who have contacted the person or organisation responsible for the data breach themselves and who have already been offered compensation but for a settlement amount they consider to be inadequate.

Recent successes achieved by our legal team include securing £4,750 for a gentleman who suffered psychological damage when his medical records were disclosed to a third party without his consent as a result of a lapse in data security.

As members of The Law Society Personal Injury Accreditation Scheme and the Association of Personal Injury Lawyers we are committed to providing a consistently high level of service and this is borne out in the overwhelming positive client testimonials we regularly receive.


Legal fees

We offer a free consultation to determine whether a claim may be possible and, if it is, in most cases we can represent you under a no win, no fee arrangement which means you will only pay us for our services if we win your claim and if we lose any costs will be covered by insurance.  Find out more by reading out costs information.



Our offices are based in Crewe but serve clients throughout Cheshire and Staffordshire, including in the towns of Nantwich, Northwich, Sandbach and Macclesfield and the city of Stoke-on-Trent.

We are disabled friendly, offering visitor car parking to the rear of our premises, step-free access to our reception area and ground floor meeting room and can offer the option of a home visit where you are currently unable to travel.


Polish Clients

Polish clients who come to see us can take advantage of the free interpretation and translation service offered by our Polish paralegal, Agnieszka Kulas.


Any questions?

Our lawyers in Crewe will talk you through the process of making a personal injury claim and answer any questions you may have. In the meantime please read our frequently asked questions guide which we hope will cover most of the questions you have at this stage as you try to decide whether or not to proceed.




Contact us

To arrange an appointment please call us now on 0800 1956412 or email