Dental Negligence Claims

When you are under the care of a dentist, whether as an NHS or private patient, you are entitled to expect a certain level of service to ensure that you are well looked after. In particular, you are entitled to expect potential problems affecting your oral health to be spotted, dental treatments to only be carried out where necessary and invasive and non-invasive procedures to be undertaken skilfully and exercising appropriate caution.Unfortunately,

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What clients are saying…

Step Legal Solicitors are Rated Excellent!

What more can i say?…

What more can i say?…. this company and to be specific Anees offer a service which should be envied by all other legal conveyancers. If you want a job done,

Mr Robinson

Professional and compassionate

I went to Steplegal after an industrial accident and was seen by Anna Rushton, who immediately put me at ease with her professionalism and compassion. Nothing was too much trouble

Mrs B

fantastic service

The service I received from Mr Hussain and the colleagues was

Mrs F
Longton Stoke on Trent

pleasant experience

The overall mark out of ten for my experience has got to be 11. Thank you to Mr Abid Hussain for making an unpleasant experience

Mr A

excellent communication

I was delighted with the way you handled my case. I tell everyone you are excellent in every way possible i.e. communication, prompt replies to everything, phone manner and what

Miss A


I was glad that Mr Abid Hussain was there to take my call. Abid dealt with the claim expeditiously and I am grateful that he and his ladies were always

Mr G
Lodsworth Peter Sussex

Recommend to family and friends

Dear Mr Abid Hussain, I would like to thank you for the cheque I received this morning. I am more than pleased with the result for the compensation claim for

Mrs B

excellent service

I received excellent service. Mr Hussain explained everything in detail and I never had to worry about a thing beyond signing a few papers. Thank

Miss K

pleased with the service

I have been very pleased with the service you have gave me and thank you very much for all your hard

Mrs W

Thorough and to the point

I felt reassured with what you were doing for me. It was thorough and to the

Mr W
Sandbach Crewe

Helpful and good team work

Just like to say thank you and it’s been so helpful. Very good team

Mr E

well informed advice

I received well informed advice and was updated throughout the process. I was dealt with very courteously by Mr Hussain and his

Mr F

Fantastic service

Fantastic service from start to

Mrs D

Good service

I have received a very good service from Mr Hussain and was very pleased with the outcome. I was always able to see someone to help if

Mrs H
Milton Stoke on Trent


Fantastic friendly and very helpful professional advice, at any stage of process. Highly recommend anyone who needs

Mrs M

Very Friendly

I found staff to be very welcoming and friendly. Service I received was very informative and

Mrs G

Thank you for help

Dear Solicitor, Thank you very much for all your help. When I am older I am going to use the money to open up my own sweet shop. It is

Miss P

best interests

It was excellent from start to finish. I felt I was always informed and that my best interests were at

Ms L
Great Sankey Warrington

 Excellent staff

Excellent staff, polite and

Mr F
Winsford Cheshire


Great communication, quick response to any queries. A pleasure to do business with you. Highly

Mr W

Thank you

Thank you for helping me with my claim. As for improving your services, the way you handled my claim was first class. No need for changes. Thank you and good

Mr L
Wednesbury West Midlands

A complete pleasure

Anna has been brilliant throughout the whole process and I would recommend her to anyone. She is very polite and thoroughly hard working. A complete pleasure to have known. Service

Mrs H

Great communication

From the first meeting with Anna, I felt I was in good hands. Very professional throughout, great communication at each stage and received clear information. Thank you Anna for your

Mrs P

Happy with everything

Fantastic! Everything was dealt with efficiently, professionally and with warmth which eased any stress which was felt at the time of the incident. We were so impressed with all aspects

Mrs M

Recommended services

My case was managed by Anna Rushton. Since winning my case I have recommended Anna’s services to a friend. I found her guidance and assistance second to

Mrs D

Sound advice

Miss Anna Rushton has handled my affairs throughout this case. I would like to be known that she has provided a thoroughly professional service at all times. Courtesy, sound advice,

Mrs B

Reliable and good service

Spread the word to other lawyers of how to be reliable and give a good service. It is rare these days for people to be consistently reliable, informative and always

Mrs M

Efficient and professional

I would like to thank Anna Rushton for her efficiency and professional services as well as for her friendly

Mrs P

How we can help

Our dental negligence service offering is wide and covers a variety of claims, including:


  • failure to spot the warning signs of oral cancer and to make an appropriate referral;
  • failure to spot and treat gum disease (also referred to as periodontal disease);
  • failure to spot and treat an abscess or other serious infection;
  • mistakes made in surgery, including extraction of the wrong tooth or severing a nerve;
  • mistakes made in restorative treatment, such as the poor fitting of crowns or veneers;
  • mistakes made in orthodontic treatment, including the incorrect fitting of braces or failure to provide a retainer;
  • inadequate oral hygiene advice;
  • inadequate radiology services; and
  • misdiagnosis or late diagnosis of an oral health related condition.


We may also be able to help in cases where treatment has been carried out without you providing informed consent or where a relative or loved one has died following a dental procedure or as a result of a dental error.


How long is a claim likely to take?

There are no hard and fast rules about how long a dental negligence claim will take to resolve as it will depend on the circumstances, and in particular how seriously you have been harmed, whether the failing or mistake alleged is admitted and whether a fair compensation sum can be agreed or will have to be imposed by a court.


As a general guide, you can expect a straightforward case in which negligence is admitted to be resolved within six to twelve months. However, more complicated cases or those in which liability is denied many take upwards of 18 months and in some cases more than two years to finalise.


How much compensation am I likely to receive?

The compensation you are awarded will depend on a variety of things, including the severity of the injury you have sustained and any associated psychological suffering or trauma, whether any damage caused can be undone (for example, through corrective treatment or surgery), whether the consequences of the negligence that has occurred will have any life changing effects, and any immediate or longer term financial consequences that need to be taken into account, including loss of earnings where you have been unable to work or are unlikely to be able to resume your previous trade or profession.


In minor injury cases, compensation payments may be as little as a few hundred pounds. However, in more serious cases it is possible that a payout could run into tens or even hundreds of thousands of pounds.


Is there a time limit for bringing a claim?

In most cases you will only have three years in which to bring a dental negligence claim, with the clock starting to run on this time limit from the date on which you realised that negligence may have occurred. There are exceptions to this rule which may see the time limit extended, for example where you are bringing a claim on behalf of a child under the age of 18 or someone who is mentally incapacitated, but the exceptions are few and far between so it is important that you seek advice in good time in order to prevent your claim being rejected.


Why choose Step Legal Solicitors?

As dental negligence specialists, we understand what it is like to be the victim of dental malpractice and the need for you to achieve closure in order to move on. We are committed to getting you the compensation you deserve and to helping you access any treatments or therapies which may assist in your recovery. We will also press hard to find out what went wrong, to secure you an apology and to ensure that lessons are learnt to prevent the same thing happening again.


In short, we are here to support you and to fight your corner so that you can emerge from what is likely to have been a deeply traumatic experience on the best terms possible.


And to make it easier for you to decide to proceed, we will undertake most dental negligence claims on a no win, no fee basis which means that there is no financial risk in pursuing a claim with us as our fees will only become payable if your claim is successful. See our costs information factsheet for more details.


Still need convincing, then why not take a look at some of our client testimonials to see what past clients of the firm think about the service they have received.


Added extras

To make accessing our service as easy as possible we have step-free offices and a wheelchair friendly ground floor meeting room. We can also offer home visits within a reasonable distance where travel into the office is not possible and provide a free Polish translation service for those clients who require this.


We can help whether you are based in Crewe, Nantwich, Northwich, Macclesfield, Sandbach, Stoke-on-Trent, Newcastle-under-Lyme or any other area within England or Wales.


What next?

To arrange a free, no obligation consultation, please telephone 0800 1956412 or email We are here and ready to help.