Solicitors Negligence Claims

If you have been let down by a solicitor then you may be wondering what your options are when it comes to seeking redress. Are you entitled to a refund of any monies you have paid? Can you insist on further advice being given free of charge or on a service being performed again for no additional fee? Could you even be within your rights to demand the payment of compensation and reimbursement of any costs incurred in trying to make good the mistakes that have been made?

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For more information, please contact our team on 0800 195 6412,

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What clients are saying…

Step Legal Solicitors are Rated Excellent!

What more can i say?…

What more can i say?…. this company and to be specific Anees offer a service which should be envied by all other legal conveyancers. If you want a job done,

Mr Robinson

Professional and compassionate

I went to Steplegal after an industrial accident and was seen by Anna Rushton, who immediately put me at ease with her professionalism and compassion. Nothing was too much trouble

Mrs B

fantastic service

The service I received from Mr Hussain and the colleagues was

Mrs F
Longton Stoke on Trent

pleasant experience

The overall mark out of ten for my experience has got to be 11. Thank you to Mr Abid Hussain for making an unpleasant experience

Mr A

excellent communication

I was delighted with the way you handled my case. I tell everyone you are excellent in every way possible i.e. communication, prompt replies to everything, phone manner and what

Miss A


I was glad that Mr Abid Hussain was there to take my call. Abid dealt with the claim expeditiously and I am grateful that he and his ladies were always

Mr G
Lodsworth Peter Sussex

Recommend to family and friends

Dear Mr Abid Hussain, I would like to thank you for the cheque I received this morning. I am more than pleased with the result for the compensation claim for

Mrs B

excellent service

I received excellent service. Mr Hussain explained everything in detail and I never had to worry about a thing beyond signing a few papers. Thank

Miss K

pleased with the service

I have been very pleased with the service you have gave me and thank you very much for all your hard

Mrs W

Thorough and to the point

I felt reassured with what you were doing for me. It was thorough and to the

Mr W
Sandbach Crewe

Helpful and good team work

Just like to say thank you and it’s been so helpful. Very good team

Mr E

well informed advice

I received well informed advice and was updated throughout the process. I was dealt with very courteously by Mr Hussain and his

Mr F

Fantastic service

Fantastic service from start to

Mrs D

Good service

I have received a very good service from Mr Hussain and was very pleased with the outcome. I was always able to see someone to help if

Mrs H
Milton Stoke on Trent


Fantastic friendly and very helpful professional advice, at any stage of process. Highly recommend anyone who needs

Mrs M

Very Friendly

I found staff to be very welcoming and friendly. Service I received was very informative and

Mrs G

Thank you for help

Dear Solicitor, Thank you very much for all your help. When I am older I am going to use the money to open up my own sweet shop. It is

Miss P

best interests

It was excellent from start to finish. I felt I was always informed and that my best interests were at

Ms L
Great Sankey Warrington

 Excellent staff

Excellent staff, polite and

Mr F
Winsford Cheshire


Great communication, quick response to any queries. A pleasure to do business with you. Highly

Mr W

Thank you

Thank you for helping me with my claim. As for improving your services, the way you handled my claim was first class. No need for changes. Thank you and good

Mr L
Wednesbury West Midlands

A complete pleasure

Anna has been brilliant throughout the whole process and I would recommend her to anyone. She is very polite and thoroughly hard working. A complete pleasure to have known. Service

Mrs H

Great communication

From the first meeting with Anna, I felt I was in good hands. Very professional throughout, great communication at each stage and received clear information. Thank you Anna for your

Mrs P

Happy with everything

Fantastic! Everything was dealt with efficiently, professionally and with warmth which eased any stress which was felt at the time of the incident. We were so impressed with all aspects

Mrs M

Recommended services

My case was managed by Anna Rushton. Since winning my case I have recommended Anna’s services to a friend. I found her guidance and assistance second to

Mrs D

Sound advice

Miss Anna Rushton has handled my affairs throughout this case. I would like to be known that she has provided a thoroughly professional service at all times. Courtesy, sound advice,

Mrs B

Reliable and good service

Spread the word to other lawyers of how to be reliable and give a good service. It is rare these days for people to be consistently reliable, informative and always

Mrs M

Efficient and professional

I would like to thank Anna Rushton for her efficiency and professional services as well as for her friendly

Mrs P

How we can help

Our specialist team of lawyers can assist you in bringing a claim for solicitors negligence in any case where you have suffered financial loss as a result of a solicitor:


  • failing to act in accordance with your instructions;
  • providing you with legally inaccurate advice;
  • directing you to follow an inappropriate course of action;
  • neglecting to follow prescribed rules or procedures;
  • failing to act within applicable time limits; or
  • undervaluing the worth of a monetary legal claim.


Specifically, we can assist with claims arising out of conveyancing transactions, the making of a will or the administration of an estate, personal injury or medical negligence claims and other civil court proceedings, business transactions, employment law advice and divorce and family law matters.


Conveyancing transactions

We can help where a solicitor has failed to spot that part of a property being sold is not within the seller’s legal ownership, where they have omitted to tell a buyer about potentially onerous covenants or restrictions, where they have overlooked the need to pay off a mortgage or where they have failed to notify the Land Registry of a change in ownership. See our dedicated conveyancers negligence webpage for more details.


Making a will

We can help where a solicitor has failed to produce a will which reflects the instructions they were given, where there have been errors in drafting, where the choice of language used is confusing or ambiguous so that the terms of a will are unclear, where a negligent solicitor has failed to minimise inheritance tax despite being asked to do so, where they have agreed to make a will for someone who clearly lacked mental capacity or where they have failed to comply with the formalities needed to ensure that a will is valid.


Administering an estate

We can help where a solicitor has made mistakes in dealing with someone’s affairs after they have died, for example by not collecting in all of their assets or paying off all of their debts, by failing to correctly calculate and pay inheritance tax or by departing from the terms of the will without beneficiary consent.


Personal injury or medical negligence claims

We can help where a solicitor has failed to appreciate what a personal injury claim or medical negligence claim is worth and has therefore advised acceptance of a compensation sum which is far too low or where they have failed to issue court proceedings within the three year time limit that applies in personal injury or medical negligence cases and which means that a compensation claim can no longer be pursued.


Civil court claims

We can help where a solicitor has provided incorrect advice on the wisdom of pursuing or defending civil court proceedings or where they have failed to comply with relevant rules and procedures, or strict court deadlines, with the result that an ongoing claim is rejected or severely prejudiced.


Business transactions

We can help where a solicitor has failed to structure a business deal properly, leading to adverse tax consequences, or where they have failed to ensure that a business sale or share sale agreement contains appropriate warranties and indemnities.


Employment advice

We can help where a solicitor has given incorrect advice about the procedure to follow when dealing with an employee dispute, where they have provided inadequate representation before the Employment Tribunal or where they have made mistakes in the drafting of an employment contract, for example by omitting to include required restrictions as to confidentiality and post-employment competitive activities.


Divorce and family matters

We can help where a solicitor has undervalued matrimonial assets on divorce, leading to a poorer financial settlement than was rightly due, where they have failed to take account of pension sharing rights, where they have made mistakes in recording the terms of an agreed financial settlement or where they have provided incorrect advice on the best course of action when agreeing child custody arrangements.


Time limit

To bring a professional negligence claim against a solicitor, you will usually need to commence court proceedings within six years of realising that negligent advice has been provided or that a service you have received was negligently performed. There are occasions where this period can be extended, but the rules around this are complex so it is important to seek advice as soon as you become aware that negligence may have occurred.


Prompt legal advice is also important to ensure that your solicitor has sufficient time to properly investigate your claim before the relevant limitation period expires, and in particular to request a copy of your matter file so that they can establish exactly what has happened and then:


  • determine whether, on the facts, a negligence claim can be brought;
  • assess the value of loss and therefore the amount of compensation that may be due;
  • commission reports from experts where needed;
  • present your findings to the solicitor’s insurance company;
  • ask the insurer to confirm whether liability to meet your claim is accepted;
  • explore possible grounds on which settlement of you claim might be achieved; and
  • issue court proceedings before the relevant time limit expires where a settlement is not possible.


Why come to us?

As solicitors ourselves, we understand the rues by which all legal advisors must abide and the consequences that can arise when we get things wrong. Drawing on this insight, we are in the unique position of being able to give you a quick and honest appraisal of whether the service you have received justifies you making a claim for professional negligence compensation or whether it would be more appropriate for you to seek recourse through one of the alternative avenues available.


You can rest assured that when you come to see us, we will only agree to take on your case if we believe that you have got a good chance of bringing a successful claim and that we will immediately tell you if our view on the strength of your position changes at any stage as your case progresses.


You can also relax by knowing that the advice we give you will be clear and thoroughly explained and delivered in a way that you can understand and which, importantly, is free from unnecessary legal jargon.


Finally, to ensure that pursing a claim with us is affordable, we are happy to discuss a range of funding options with you, including no win, no fee and legal expenses insurance funding in appropriate cases.


What next?

To find out more please call us on 0800 195 6412 to arrange a free, no obligation consultation. Alternatively, you can email us at or pop into see us at our offices.

We serve the whole of England and Wales and in particular the counties of Cheshire and Staffordshire, including areas within close proximity to our headquarters in Crewe such as Nantwich, Northwich, Macclesfield, Sandbach, Stoke-on-Trent and Newcastle-under-Lyme.

We can help with any type of professional negligence claim and in particular with:


  • conveyancing solicitors negligence;
  • property solicitors negligence;
  • personal injury solicitors negligence;
  • medical negligence solicitors negligence and
  • commercial litigation solicitors negligence.