Professional Negligence Claims

When you ask for help from a professional advisor, you do so because you need specialist support from someone who knows what they are doing and who is qualified to provide you with the assistance you require. In most cases, the service you receive will be good and you will walk away happy having achieved what you wanted. However, there are occasions when things can go wrong and where the standard of service provided falls below that you were entitled to expect.

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For more information, please contact our team on 0800 195 6412,

email us at or pop in to see us for a chat.

What clients are saying…

Step Legal Solicitors are Rated Excellent!

What more can i say?…

What more can i say?…. this company and to be specific Anees offer a service which should be envied by all other legal conveyancers. If you want a job done,

Mr Robinson

Professional and compassionate

I went to Steplegal after an industrial accident and was seen by Anna Rushton, who immediately put me at ease with her professionalism and compassion. Nothing was too much trouble

Mrs B

fantastic service

The service I received from Mr Hussain and the colleagues was

Mrs F
Longton Stoke on Trent

pleasant experience

The overall mark out of ten for my experience has got to be 11. Thank you to Mr Abid Hussain for making an unpleasant experience

Mr A

excellent communication

I was delighted with the way you handled my case. I tell everyone you are excellent in every way possible i.e. communication, prompt replies to everything, phone manner and what

Miss A


I was glad that Mr Abid Hussain was there to take my call. Abid dealt with the claim expeditiously and I am grateful that he and his ladies were always

Mr G
Lodsworth Peter Sussex

Recommend to family and friends

Dear Mr Abid Hussain, I would like to thank you for the cheque I received this morning. I am more than pleased with the result for the compensation claim for

Mrs B

excellent service

I received excellent service. Mr Hussain explained everything in detail and I never had to worry about a thing beyond signing a few papers. Thank

Miss K

pleased with the service

I have been very pleased with the service you have gave me and thank you very much for all your hard

Mrs W

Thorough and to the point

I felt reassured with what you were doing for me. It was thorough and to the

Mr W
Sandbach Crewe

Helpful and good team work

Just like to say thank you and it’s been so helpful. Very good team

Mr E

well informed advice

I received well informed advice and was updated throughout the process. I was dealt with very courteously by Mr Hussain and his

Mr F

Fantastic service

Fantastic service from start to

Mrs D

Good service

I have received a very good service from Mr Hussain and was very pleased with the outcome. I was always able to see someone to help if

Mrs H
Milton Stoke on Trent


Fantastic friendly and very helpful professional advice, at any stage of process. Highly recommend anyone who needs

Mrs M

Very Friendly

I found staff to be very welcoming and friendly. Service I received was very informative and

Mrs G

Thank you for help

Dear Solicitor, Thank you very much for all your help. When I am older I am going to use the money to open up my own sweet shop. It is

Miss P

best interests

It was excellent from start to finish. I felt I was always informed and that my best interests were at

Ms L
Great Sankey Warrington

 Excellent staff

Excellent staff, polite and

Mr F
Winsford Cheshire


Great communication, quick response to any queries. A pleasure to do business with you. Highly

Mr W

Thank you

Thank you for helping me with my claim. As for improving your services, the way you handled my claim was first class. No need for changes. Thank you and good

Mr L
Wednesbury West Midlands

A complete pleasure

Anna has been brilliant throughout the whole process and I would recommend her to anyone. She is very polite and thoroughly hard working. A complete pleasure to have known. Service

Mrs H

Great communication

From the first meeting with Anna, I felt I was in good hands. Very professional throughout, great communication at each stage and received clear information. Thank you Anna for your

Mrs P

Happy with everything

Fantastic! Everything was dealt with efficiently, professionally and with warmth which eased any stress which was felt at the time of the incident. We were so impressed with all aspects

Mrs M

Recommended services

My case was managed by Anna Rushton. Since winning my case I have recommended Anna’s services to a friend. I found her guidance and assistance second to

Mrs D

Sound advice

Miss Anna Rushton has handled my affairs throughout this case. I would like to be known that she has provided a thoroughly professional service at all times. Courtesy, sound advice,

Mrs B

Reliable and good service

Spread the word to other lawyers of how to be reliable and give a good service. It is rare these days for people to be consistently reliable, informative and always

Mrs M

Efficient and professional

I would like to thank Anna Rushton for her efficiency and professional services as well as for her friendly

Mrs P

How we can help

At Step Legal Solicitors, we have a team of dedicated lawyers who deal with negligence claims on a daily basis and who have the expertise needed to assess whether compensation may be due and, if so, who can help you to recover the maximum amount possible given the substandard professional advice or service you have received.


We can assist in a wide range of cases, but have particular expertise in bringing claims against solicitors, property conveyancers and building surveyors.


Claims against solicitors

We can help you to bring a claim for solicitors negligence where you have suffered financial loss as a result of a solicitor:


  • failing to do what you asked them to do;
  • providing you with legally inaccurate advice;
  • recommending you follow a course of action that was wholly inappropriate;
  • failing to properly assess the value of a legal claim, e.g. for personal injury compensation, which means that you settled for less than you should have;
  • failing to follow prescribed rules and procedures, which means that you have been unable to achieve your legal objective or have ended up being declared
    personally bankrupt in circumstances where this ought not to have happened; or
  • failing to comply with prescribed time limits, which means it is no longer possible for you to enforce a legal right or pursue a particular course of action.


We can also assist in cases of barristers’ negligence.


Claims against conveyancers

We can help you to bring a claim for conveyancers negligence where you have suffered financial loss as a result of a conveyancer:


  • failing to carry out appropriate property searches, which would have revealed an issue serious enough to justify you pulling out of a proposed purchase;
  • failing to spot a problem with the title deeds to a property, such as a question mark over the ownership of land being offered up for sale;
  • failing to advise you that a property is leasehold as opposed to freehold, which means you have ended up buying a home that is not 100 per cent yours;
  • failing to advise you properly on the terms of your mortgage; or
  • failing to register your interests with the Land Registry or making other land registration errors.


Claims against surveyors

We can help you to bring a claim for surveyors negligence where you have suffered financial loss as a result of a surveyor:


  • carrying out a more basic survey than the one you paid for, e.g. preparing a homebuyers report when you asked for a full building survey;
  • failing to spot an obvious defect with a property which would have affected your decision to buy, such as evidence of subsidence or the onset of wood rot;
  • failing to highlight the existence of a potentially problematic issue, such as the growth of Japanese knotweed;
  • providing an over-inflated valuation, which means that the amount you paid for a property was more than it was worth; or
  • failing to highlight the need for further investigations or the commissioning of a more thorough report.


Time limit

To bring a professional negligence claim, you usually need to have commenced litigation (via the instigation of court proceedings) within six years of realising that the advice or service received was not up to common standards of practice. This may sound like a long time, but there is a considerable amount of work that needs to be done to get a professional negligence claim ready, and if you speak to a solicitor early it will ensure that your claim can be thoroughly investigated and well presented. It may even mean that there is time to try to agree a settlement outside of court by entering into discussions with the advisor’s insurer or by referring the matter to mediation.


Why come to us?

Our professional negligence lawyers understand the difficulties that can arise from the provision of substandard advice or poorly performed services and are committed to helping you obtain appropriate recompense, particularly where the personal consequences of negligence for you have been devastating.


With our support, you can find out what went wrong with the advice or service you received and accurately assess the extent of harm you have suffered in order to claim the full amount of compensation you are due.


We will advise you on your position in a clear and straightforward way and ensure that you always know what is happening with your claim through the provision of regular and detailed updates.


And to make bringing a claim with us as easy as possible, we are happy to discuss a number of funding options with you, including no win, no fee funding in some cases.


What next?

To find out more please call us on 0800 195 6412 to arrange a free, no obligation consultation. Alternatively, you can email us at or pop into see us at our offices in Crewe.


We can help wherever you are based in England and Wales and whether you live locally in Nantwich, Northwich, Macclesfield, Sandbach, Stoke-on-Trent or Newcastle-under-Lyme or significantly further afield.