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    Serious Injury Claim Solicitors in Stoke-on-Trent

    Serious injury claims can be life-changing for many who are injured each year in accidents for which they were not to blame. That’s why at Step Legal Solicitors, a dedicated lawyer will be by your side to support you throughout, offering professionalism and personal service whilst remaining competitive with fees.

    Over three million people are injured each year in accidents that weren’t their fault, a significant proportion of these are so severe, that life may never be the same again. If we are describing you or your loved one, we recommend urgently finding out whether a compensation claim is possible. Not only for future financial security, but also to cover the cost of any ongoing care or treatment you may require.

    If you’d like to talk to us over the phone, please submit a ‘Request a Callback’ form. We aim to call you back in 24 hours, so please state on the form when you’d like us to contact you and our team will be in touch when it is best for you. Alternatively, you can contact us on 0800 195 6412 or email us at or visit us in our office.

    Serious Injury Claims

    At Step Legal Solicitors, our Stoke-on-Trent-based team of experienced personal injury lawyers are specialists in serious injury claims, with over twenty years of experience helping people recover millions used to aid their recovery and fund their futures.

    Our injury claim experts have particular expertise in claims involving serious head and brain injuries, limb loss and amputations, full and partial paralysis and severe post-traumatic stress disorder (PTSD).

    Our clients know they are in safe hands with us, as we provide a free initial assessment to determine whether a claim may be possible.

    It may also be possible for us to act on your behalf where other solicitors have said that a claim is not possible (given our experience in handling unusually complex cases). Arrange a free, no obligation appointment with us today.

    When can I make a serious injury claim?

    It is crucial to know that compensation claims must generally begin within three years of the injury occurring, although there are exceptions to this rule (outlined here). Serious personal injury compensation claims can only start and follow through when an accident which was not wholly your fault has taken place.

    As professional experts, we will assess the circumstances in which your accident occurred, tell you we think a claim is possible and, if so, how likely it is that any claim you make will succeed.

    What does the claims process involve?

    Making a claim can be explained in five stages:

    Stage 1.

    First, we’ll need an assessment of your case to decipher whether a claim is possible.

    Stage 2.

    We’ll then determine where the responsibility for your accident lies, ascertain who you can sue and decipher whether the person identified can settle a claim made, for example, under the terms of their insurance.

    Stage 3.

    We’ll then evaluate how much compensation you are entitled to receive. This outcome depends on the extremity of your injury and the impact it has had (or will have) on your future life experience and finances. You will need to attend one or more medical appointments as part of this process, which we appreciate may be distressing but is integral to ensuring that your claim is assessed as accurately as possible.

    Stage 4.

    Then, we’ll begin negotiations with the person you’ll be making the claim against to see if they will agree to an out of court settlement and an interim payment. This payment could be an upfront payment of part of the compensation you will eventually receive.

    Stage 5.

    The final stage is the instigation of court proceedings (in the event that an amicable resolution cannot be agreed).

    Through each stage, our solicitors will stand by you and practise excellent communication so you know where you stand.  You can be assured that you’re in good hands.

    Most serious personal accident claims will require all five stages to take place. However, it is rare for a case to require a formal hearing before a judge because a mutually acceptable settlement is nearly always agreed upon at some point before this becomes necessary.

    How long does the claims process take?

    Because of the need to wait to see how your injury recovery goes and to be able to accurately assess what your future needs are likely to be (based on your final prognosis), serious injury cases can take a number of years to resolve.

    We understand that this can be off-putting for many people, however, it is crucial to say that by being patient, you can ensure you receive the total amount of compensation to which you are entitled after your claim is processed to completion with care.

    A positive of this is that you can spend the time it takes to resolve your case to focus on recovering, usually with the benefit of specialist rehabilitation services. We can help you to access this with the support of one or more interim payments provided by your opponent.

    Why choose Step Legal to handle your claim?

    Step Legal’s personal injury specialists support, manage and complete a wide variety of claim types and have extensive experience, making sure each client is in safe hands. We understand the devastating impact that a serious injury can have, as well as the support required when you and your loved ones try to fathom what has happened and find a way to move forward.

    After your accident, we know your focus needs to be on recovering and securing access to treatments and rehabilitation therapies to promote healing. We also understand that financial concerns may start to worry you and if not addressed quickly, could impact your mental health.

    We’re here to face your challenges with you and secure you the financial, physical and emotional support that you need to overcome them. Part of our role is to:

    • Liaise with medical experts to ensure you receive suitable care and arrange private treatment where needed.
    • Help you to obtain prosthetics and mobility aids.
    • Ensure you and your family have accommodation with housing that meets your needs.
    • Assess your financial position and seek compensation to ensure you are not left out of pocket.
    • Look to the future and do everything we can to put measures in place that make your life going forward as happy and fulfilling as possible, giving you maximum freedom and independence as can realistically be achieved.

    Find out more information on how we can help with serious injury claims.

    Contact Us

    If you’d like to arrange a call (we will aim to call you back in 24 hours), please submit a ‘Request a Callback’ form, and our team will be in touch when it works best for you. Alternatively, you can contact us on 0800 195 6412 or email us at or visit our office to discuss your requirements.

    Our team of serious injury claims solicitors in Stoke-on-Trent are happy to help.

    Take your first steps today

    Take your first steps today by starting your claim with us.

    What clients are saying…

    Step Legal Solicitors are Rated Excellent!

    What more can i say?…

    What more can i say?…. this company and to be specific Anees offer a service which should be envied by all other legal conveyancers. If you want a job done,

    Mr Robinson

    Professional and compassionate

    I went to Steplegal after an industrial accident and was seen by Anna Rushton, who immediately put me at ease with her professionalism and compassion. Nothing was too much trouble

    Mrs B

    fantastic service

    The service I received from Mr Hussain and the colleagues was

    Mrs F
    Longton Stoke on Trent

    pleasant experience

    The overall mark out of ten for my experience has got to be 11. Thank you to Mr Abid Hussain for making an unpleasant experience

    Mr A

    excellent communication

    I was delighted with the way you handled my case. I tell everyone you are excellent in every way possible i.e. communication, prompt replies to everything, phone manner and what

    Miss A


    I was glad that Mr Abid Hussain was there to take my call. Abid dealt with the claim expeditiously and I am grateful that he and his ladies were always

    Mr G
    Lodsworth Peter Sussex

    Recommend to family and friends

    Dear Mr Abid Hussain, I would like to thank you for the cheque I received this morning. I am more than pleased with the result for the compensation claim for

    Mrs B

    excellent service

    I received excellent service. Mr Hussain explained everything in detail and I never had to worry about a thing beyond signing a few papers. Thank

    Miss K

    pleased with the service

    I have been very pleased with the service you have gave me and thank you very much for all your hard

    Mrs W

    Thorough and to the point

    I felt reassured with what you were doing for me. It was thorough and to the

    Mr W
    Sandbach Crewe

    Helpful and good team work

    Just like to say thank you and it’s been so helpful. Very good team

    Mr E

    well informed advice

    I received well informed advice and was updated throughout the process. I was dealt with very courteously by Mr Hussain and his

    Mr F

    Fantastic service

    Fantastic service from start to

    Mrs D

    Good service

    I have received a very good service from Mr Hussain and was very pleased with the outcome. I was always able to see someone to help if

    Mrs H
    Milton Stoke on Trent


    Fantastic friendly and very helpful professional advice, at any stage of process. Highly recommend anyone who needs

    Mrs M

    Very Friendly

    I found staff to be very welcoming and friendly. Service I received was very informative and

    Mrs G

    Thank you for help

    Dear Solicitor, Thank you very much for all your help. When I am older I am going to use the money to open up my own sweet shop. It is

    Miss P

    best interests

    It was excellent from start to finish. I felt I was always informed and that my best interests were at

    Ms L
    Great Sankey Warrington

     Excellent staff

    Excellent staff, polite and

    Mr F
    Winsford Cheshire


    Great communication, quick response to any queries. A pleasure to do business with you. Highly

    Mr W

    Thank you

    Thank you for helping me with my claim. As for improving your services, the way you handled my claim was first class. No need for changes. Thank you and good

    Mr L
    Wednesbury West Midlands

    A complete pleasure

    Anna has been brilliant throughout the whole process and I would recommend her to anyone. She is very polite and thoroughly hard working. A complete pleasure to have known. Service

    Mrs H

    Great communication

    From the first meeting with Anna, I felt I was in good hands. Very professional throughout, great communication at each stage and received clear information. Thank you Anna for your

    Mrs P

    Happy with everything

    Fantastic! Everything was dealt with efficiently, professionally and with warmth which eased any stress which was felt at the time of the incident. We were so impressed with all aspects

    Mrs M

    Recommended services

    My case was managed by Anna Rushton. Since winning my case I have recommended Anna’s services to a friend. I found her guidance and assistance second to

    Mrs D

    Sound advice

    Miss Anna Rushton has handled my affairs throughout this case. I would like to be known that she has provided a thoroughly professional service at all times. Courtesy, sound advice,

    Mrs B

    Reliable and good service

    Spread the word to other lawyers of how to be reliable and give a good service. It is rare these days for people to be consistently reliable, informative and always

    Mrs M

    Efficient and professional

    I would like to thank Anna Rushton for her efficiency and professional services as well as for her friendly

    Mrs P