No Win, No Fee

    You will not be charged if your claim is unsuccessful.

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    NHS Hospital Negligence Claims

    NHS hospitals provide a first class service in the majority of cases,
    but there are occasions where the care given falls below expected
    standards and people are harmed as a result. In these circumstances,
    it is important for the hospital to be held to account and for
    compensation to be paid to those who have been affected. At Step
    Legal Solicitors, we specialise in supporting the victims of medical
    malpractice – also referred to as medical negligence.

    Expert Lawyers. With You, Every Step

    At Step Legal Solicitors, a dedicated lawyer will support you
    offering a Professional and Personal Service, whilst remaining
    with fees.

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    Rather arrange a call to discuss your
    requirements? Simply fill out our short request a
    callback form and a member of our dedicated
    team will be in touch when it works best for you.

    Take your first steps today

    For more information, please contact our team on 0800 195 6412,

    email us at or pop in to see us for a chat.

    What clients are saying…

    Step Legal Solicitors are Rated Excellent!

    What more can i say?…

    What more can i say?…. this company and to be specific Anees offer a service which should be envied by all other legal conveyancers. If you want a job done,

    Mr Robinson

    Professional and compassionate

    I went to Steplegal after an industrial accident and was seen by Anna Rushton, who immediately put me at ease with her professionalism and compassion. Nothing was too much trouble

    Mrs B

    fantastic service

    The service I received from Mr Hussain and the colleagues was

    Mrs F
    Longton Stoke on Trent

    pleasant experience

    The overall mark out of ten for my experience has got to be 11. Thank you to Mr Abid Hussain for making an unpleasant experience

    Mr A

    excellent communication

    I was delighted with the way you handled my case. I tell everyone you are excellent in every way possible i.e. communication, prompt replies to everything, phone manner and what

    Miss A


    I was glad that Mr Abid Hussain was there to take my call. Abid dealt with the claim expeditiously and I am grateful that he and his ladies were always

    Mr G
    Lodsworth Peter Sussex

    Recommend to family and friends

    Dear Mr Abid Hussain, I would like to thank you for the cheque I received this morning. I am more than pleased with the result for the compensation claim for

    Mrs B

    excellent service

    I received excellent service. Mr Hussain explained everything in detail and I never had to worry about a thing beyond signing a few papers. Thank

    Miss K

    pleased with the service

    I have been very pleased with the service you have gave me and thank you very much for all your hard

    Mrs W

    Thorough and to the point

    I felt reassured with what you were doing for me. It was thorough and to the

    Mr W
    Sandbach Crewe

    Helpful and good team work

    Just like to say thank you and it’s been so helpful. Very good team

    Mr E

    well informed advice

    I received well informed advice and was updated throughout the process. I was dealt with very courteously by Mr Hussain and his

    Mr F

    Fantastic service

    Fantastic service from start to

    Mrs D

    Good service

    I have received a very good service from Mr Hussain and was very pleased with the outcome. I was always able to see someone to help if

    Mrs H
    Milton Stoke on Trent


    Fantastic friendly and very helpful professional advice, at any stage of process. Highly recommend anyone who needs

    Mrs M

    Very Friendly

    I found staff to be very welcoming and friendly. Service I received was very informative and

    Mrs G

    Thank you for help

    Dear Solicitor, Thank you very much for all your help. When I am older I am going to use the money to open up my own sweet shop. It is

    Miss P

    best interests

    It was excellent from start to finish. I felt I was always informed and that my best interests were at

    Ms L
    Great Sankey Warrington

     Excellent staff

    Excellent staff, polite and

    Mr F
    Winsford Cheshire


    Great communication, quick response to any queries. A pleasure to do business with you. Highly

    Mr W

    Thank you

    Thank you for helping me with my claim. As for improving your services, the way you handled my claim was first class. No need for changes. Thank you and good

    Mr L
    Wednesbury West Midlands

    A complete pleasure

    Anna has been brilliant throughout the whole process and I would recommend her to anyone. She is very polite and thoroughly hard working. A complete pleasure to have known. Service

    Mrs H

    Great communication

    From the first meeting with Anna, I felt I was in good hands. Very professional throughout, great communication at each stage and received clear information. Thank you Anna for your

    Mrs P

    Happy with everything

    Fantastic! Everything was dealt with efficiently, professionally and with warmth which eased any stress which was felt at the time of the incident. We were so impressed with all aspects

    Mrs M

    Recommended services

    My case was managed by Anna Rushton. Since winning my case I have recommended Anna’s services to a friend. I found her guidance and assistance second to

    Mrs D

    Sound advice

    Miss Anna Rushton has handled my affairs throughout this case. I would like to be known that she has provided a thoroughly professional service at all times. Courtesy, sound advice,

    Mrs B

    Reliable and good service

    Spread the word to other lawyers of how to be reliable and give a good service. It is rare these days for people to be consistently reliable, informative and always

    Mrs M

    Efficient and professional

    I would like to thank Anna Rushton for her efficiency and professional services as well as for her friendly

    Mrs P

    How we can help

    Drawing on years of experience in dealing with medical negligence claims, our expert solicitors can help you to pursue a claim for compensation where you or your loved one have been injured as a result of a medical blunder, seen an existing condition get worse as a result of medical failings or developed a new condition attributable to shortcomings in care or treatment while under a hospital’s care. We can also help in cases of medical negligence resulting in death.


    We can assist with claims arising out of:


    • mistakes made in an accident & emergency department;
    • delayed diagnosis, wrong diagnosis and misdiagnosis;
    • delayed and improperly performed treatment;
    • surgical errors, including failure to properly anesthetise and causing unnecessary nerve damage;
    • failure to spot a pre-existing infection, such as sepsis or meningitis;
    • failure to spot cancer and other life threatening conditions;
    • failure to spot heart disease and other cardiology issues;
    • failure to spot fractures, torn ligaments and other orthopedic injuries;
    • failure to spot eye conditions and other ophthalmology problems;
    • mistakes made in prescriptions which lead to administration of the wrong drug; and
    • provision of neglectful care resulting in pressure sores, abscesses and malnourishment.


    We can also help in cases which stem from:


    • failure to take a full medical history or to have proper regard to the history provided;
    • failure to carry out an appropriate examination and to order required tests;
    • failure to warn about the risks of a proposed surgery or treatment or to highlight possible side effects; and
    • failure to obtain informed consent to treatment or surgery being carried out.


    Where your claim arises out of treatment or surgery performed by a private hospital or healthcare facility, please visit our dedicated private hospital negligence webpage. We can also support you in bringing a claim for GP negligence and dental negligence where appropriate.


    Our approach to dealing with your claim

    As soon as we agree to take on your case we will begin to make enquiries to ascertain exactly what has happened and what it is that went wrong. This will necessitate us obtaining a copy of your hospital records and the results of any internal investigations that may have been carried out, for example following notification of your concerns via the hospital’s internal complaints procedure. It may also involve us sending you for a private medical examination and commissioning reports from experts who can comment on the standard of care or treatment you have received, the harm that you have suffered and the impact that this has had and is likely to continue to have on your life going forward, both personally and financially – for example through loss of earnings or ongoing care costs.


    Once we are clear on this, we will then make contact with the hospital and NHS Resolution (who operate various NHS compensation schemes) to ask them whether they accept that mistakes were made and that some form of compensation is therefore due. Where they say that they do, we will push them to work with us to resolve your claim as quickly as possible and preferably without the need to take the matter to court. We will also ask them to make you an interim payment on account of the compensation you are likely to receive to help tide you over financially while you wait for your claim to be settled and to support you in accessing any rehabilitative treatment or support that you may require, including to address any psychological damage you may have sustained.


    Where liability to pay you compensation is denied we will continue to fight your corner and if it becomes necessary we will issue court proceedings so that the merits of your claim can be assessed by a judge. We will also issue court proceedings where liability is admitted but the amount of compensation offered falls below that which we believe you are entitled to receive and where you give us the go ahead to try to recover the full amount we say you should be able to claim.


    Likely timeframe

    Some medical negligence claims can be settled within a matter of months, while others may take many years. It depends on the complexity of your case and whether the NHS Trust responsible admits that they were at fault and agrees to pay an appropriate amount of compensation by way of recompense. Whatever your circumstances, you can rest assured that we will do everything within our power to resolve your claim as quickly as we can and on the best possible terms.


    Compensation amount

    The level of compensation you receive will depend on a number of factors, including the severity of your injuries, your likely prognosis, your age at the time of the incident and whether, as a result of what has happened, you are ever likely to work again or whether you will instead need lifelong care and ongoing support.


    The majority of claims we handle see clients recovering five to six figure sums.


    Time limit for bringing a claim

    As a general rule, negligent medical treatment claims need to be brought within three years of a medical mistake occurring or you realising that something seriously wrong has occurred. Failure to commence legal action within this time frame will usually mean that your claim cannot be pursued, which makes it important to seek legal advice as soon as you can and as a matter of urgency where you believe that the three year time limit may be about to expire.


    There are cases where the general time limit is longer or where it may even not apply, including:


    • where you are bringing a claim on behalf of a child, in which case you have until they turn 21 in which to take action; or
    • where you are claiming on behalf of someone without mental capacity, in which case you can bring a claim at any point in time.

    Why choose Step Legal Solicitors?

    As a specialist personal injury and medical negligence practice, we have the expertise needed to get to the bottom of what has happened and to secure you the highest amount of compensation possible given what you have been through and what lies ahead for you and your family.


    Our service is designed to be supportive, easy to access and considerate of your needs. It is focused not just on helping you to recover compensation but to enable you to access any ongoing care that you require and to tap into local and national support groups who can help you as you attempt to move forward.


    And we have an impressive track record in achieving great results for the clients we act for, even in complex cases where liability is disputed or where there is a question mark over whether the limitation period for bringing a claim has expired.


    What next?

    To find out more about our NHS hospital negligence service, please call us now on 0800 1956412 or email us at


    We can assist wherever you are based in the UK and can usually visit you at home to discuss your claim if you live in Cheshire, Staffordshire or Shropshire and you have mobility issues which make it impossible for you to travel. We also offer a free Polish translation service should you need it.