No Win, No Fee

    You will not be charged if your claim is unsuccessful.

    Date of Birth

    I agree to the storage and handling of my data by Step Legal Solicitors in accordance with their privacy policy *

    NHS Medical Negligence Claims

    The majority of people who receive care from the NHS have a generally
    positive experience. However, there are occasions where things go
    wrong and where service standards can drop below acceptable levels
    and patient safety becomes compromised. Such incidents are thankfully
    rare, but happen with sufficient frequency to mean that the NHS
    regularly faces claims for compensation running into millions of
    pounds each year mistakes made by staff which result in patients
    becoming ill.

    Expert Lawyers. With You, Every Step

    At Step Legal Solicitors, a dedicated lawyer will support you throughout,
    offering a Professional and Personal Service, whilst remaining competitive
    with fees.

     width=Talk to an expert

    Rather arrange a call to discuss your
    requirements? Simply fill out our short request a
    callback from and a member of our dedicated
    team will be in touch when it works best for you.

    Take your first steps today

    For more information, please contact our team on 0800 195 6412,

    email us at or pop in to see us for a chat.

    What clients are saying…

    Step Legal Solicitors are Rated Excellent!

    What more can i say?…

    What more can i say?…. this company and to be specific Anees offer a service which should be envied by all other legal conveyancers. If you want a job done,

    Mr Robinson

    Professional and compassionate

    I went to Steplegal after an industrial accident and was seen by Anna Rushton, who immediately put me at ease with her professionalism and compassion. Nothing was too much trouble

    Mrs B

    fantastic service

    The service I received from Mr Hussain and the colleagues was

    Mrs F
    Longton Stoke on Trent

    pleasant experience

    The overall mark out of ten for my experience has got to be 11. Thank you to Mr Abid Hussain for making an unpleasant experience

    Mr A

    excellent communication

    I was delighted with the way you handled my case. I tell everyone you are excellent in every way possible i.e. communication, prompt replies to everything, phone manner and what

    Miss A


    I was glad that Mr Abid Hussain was there to take my call. Abid dealt with the claim expeditiously and I am grateful that he and his ladies were always

    Mr G
    Lodsworth Peter Sussex

    Recommend to family and friends

    Dear Mr Abid Hussain, I would like to thank you for the cheque I received this morning. I am more than pleased with the result for the compensation claim for

    Mrs B

    excellent service

    I received excellent service. Mr Hussain explained everything in detail and I never had to worry about a thing beyond signing a few papers. Thank

    Miss K

    pleased with the service

    I have been very pleased with the service you have gave me and thank you very much for all your hard

    Mrs W

    Thorough and to the point

    I felt reassured with what you were doing for me. It was thorough and to the

    Mr W
    Sandbach Crewe

    Helpful and good team work

    Just like to say thank you and it’s been so helpful. Very good team

    Mr E

    well informed advice

    I received well informed advice and was updated throughout the process. I was dealt with very courteously by Mr Hussain and his

    Mr F

    Fantastic service

    Fantastic service from start to

    Mrs D

    Good service

    I have received a very good service from Mr Hussain and was very pleased with the outcome. I was always able to see someone to help if

    Mrs H
    Milton Stoke on Trent


    Fantastic friendly and very helpful professional advice, at any stage of process. Highly recommend anyone who needs

    Mrs M

    Very Friendly

    I found staff to be very welcoming and friendly. Service I received was very informative and

    Mrs G

    Thank you for help

    Dear Solicitor, Thank you very much for all your help. When I am older I am going to use the money to open up my own sweet shop. It is

    Miss P

    best interests

    It was excellent from start to finish. I felt I was always informed and that my best interests were at

    Ms L
    Great Sankey Warrington

     Excellent staff

    Excellent staff, polite and

    Mr F
    Winsford Cheshire


    Great communication, quick response to any queries. A pleasure to do business with you. Highly

    Mr W

    Thank you

    Thank you for helping me with my claim. As for improving your services, the way you handled my claim was first class. No need for changes. Thank you and good

    Mr L
    Wednesbury West Midlands

    A complete pleasure

    Anna has been brilliant throughout the whole process and I would recommend her to anyone. She is very polite and thoroughly hard working. A complete pleasure to have known. Service

    Mrs H

    Great communication

    From the first meeting with Anna, I felt I was in good hands. Very professional throughout, great communication at each stage and received clear information. Thank you Anna for your

    Mrs P

    Happy with everything

    Fantastic! Everything was dealt with efficiently, professionally and with warmth which eased any stress which was felt at the time of the incident. We were so impressed with all aspects

    Mrs M

    Recommended services

    My case was managed by Anna Rushton. Since winning my case I have recommended Anna’s services to a friend. I found her guidance and assistance second to

    Mrs D

    Sound advice

    Miss Anna Rushton has handled my affairs throughout this case. I would like to be known that she has provided a thoroughly professional service at all times. Courtesy, sound advice,

    Mrs B

    Reliable and good service

    Spread the word to other lawyers of how to be reliable and give a good service. It is rare these days for people to be consistently reliable, informative and always

    Mrs M

    Efficient and professional

    I would like to thank Anna Rushton for her efficiency and professional services as well as for her friendly

    Mrs P

    How we can help

    At Step Legal Solicitors, we specialise in bringing NHS medical negligence claims and in helping the victims of medical malpractice to hold those responsible to account and to secure appropriate compensation. We understand how the NHS works and how to identify those claims that justify legal action being taken and those which are more suited for resolution via the NHS complaints procedure or a specialist compensation scheme, like the one set up by the government to help those diagnosed with HIV following treatment for haemophilia.


    We have experience in pursuing claims against GP surgeries, NHS hospitals and NHS dental practices for a variety of negligent actions which have caused physical or psychological harm, including:


    • delayed diagnosis or wrong diagnosis
    • surgical errors or mistakes during a procedure;
    • improperly ordered or dispensed medication;
    • failure to obtain informed consent to treatment being undertaken; or
    • failure to warn about the risks associated with a particular course of action.


    Our expertise means that we can offer support not just where you have been personally affected by a medical mistake, but also where you believe that medical negligence has resulted in the death of someone your cared for and to whom you had a close bond.


    To find out more about our NHS negligence claims service, please call us now on 0800 195 6412 and ask to speak to one of our specialist advisors. We offer a free initial consultation and may be able to take your case on under a no win, no fee agreement.


    What your compensation payment might cover

    Depending on whether you are claiming for yourself or a loved one who has sadly died, it might be possible for us to claim compensation on your behalf to cover:



    What does bringing a claim involve?

    To launch a legal action for compensation we will first need to arrange an appointment with you to discuss what has happened and the impact this has had on your life. We will need to request access to your medical records, obtain a copy of any internal investigation report that may have been prepared, review the results of any autopsy or inquest that has been carried out where the alleged negligence has resulted in death and, where appropriate, arrange to have our own medical examinations undertaken and specialist reports prepared.


    Once we have been through this process and established that a claim can be pursued, the next step will be to write to the NHS provider you allege to be at fault and to begin discussions with their insurer to determine whether negligence is admitted and to establish how much they are prepared to pay to avoid the need to take your claim to court. In most cases the insurer we will deal with will be NHS Resolution, previously known as the NHS Litigation Authority.


    Where the amount of compensation offered is too low, or where liability for negligence is denied, then the final stage in the claims process will be to issue formal proceedings and to place the matter before a judge so that they can decide whether wrongdoing has occurred and if so what the level of your payout ought to be.


    This may sound daunting, but it is worth pointing out that less than two per cent of the claims submitted to NHS Resolution end up being determined at court and therefore in the vast majority of cases it is usually possible to agree an out of court settlement or compromise.


    How much compensation am I likely to receive?

    The amount of compensation that you are entitled to will depend on a variety of things, including the severity of the injuries that have been sustained, the likelihood of you being able to recover, whether or not you will require ongoing care or treatment and what the financial implications will be for you and your family, for example where you can no longer work or where you have lost a vital source of income.


    Awards can vary from a few thousand pounds to many millions of pounds.


    Will my claim come out of the NHS budget?

    Many people who come to see us for help are concerned that any compensation they are awarded will come out of the NHS budget and therefore impact the amount of money available to provide ongoing NHS services to others who may need it. This is an understandable worry, but the reality is that the cost of meeting medical negligence claims does not come out of the NHS budget and is instead met by an entirely separate fund operated in the main by NHS Resolution


    Is there a time limit for bringing a claim?

    To bring a medical negligence claim you will usually need to commence legal proceedings within three years of the allegedly negligent incident occurring or within three years of when you first realised that an injury or death may have been attributable to medical malpractice.


    Where you are bringing a claim on behalf of a child under the age of 18, this three year time limit does not start to run until their 18 th birthday which means that a claim can be made at any time up until they turn 21.


    Where you are bringing a claim on behalf of someone who lacks the mental capacity to bring the claim themselves, then the three year time limit does not begin to run until such time as they are no longer incapacitated and will never be triggered where recovery from incapacitation does not occur.



    Why choose Step Legal?

    Our lawyers specialise in medical negligence claims and have an impressive track record in securing generous compensation awards for the clients that they represent and more often than not without having to take the matter to trial at court.


    When you come to see us, we will tell you straight whether we think the circumstances of your case are sufficient to justify a claim for compensation being launched and we will also ensure that you are immediately notified if our assessment of the strength of your position changes as your case progresses.


    We will explain your options for seeking redress in plain English and will always ensure that you remain firmly in control of how your claim is handled.


    Above all, when you entrust us to pursue a medical negligence claim on your behalf we will work hard to fight your corner and to secure you not just the compensation that you deserve, but also to obtain answers to any questions you may have and to get you and your family a much deserved apology.


    What next?

    To find out more about pursuing an NHS negligence claim with Step Legal, please call us now on 0800 1956412 to arrange a free, no obligation consultation. Alternatively, you can email us at or pop into see us at our offices in Crewe.


    We can assist wherever you are based in the UK and can even arrange to visit you at home to discuss your case if you have mobility issues and live in Cheshire or Staffordshire.


    We also offer a free Polish translation service should you require it.