There are thousands of people injured on the UK’s roads every year and if you or a relative are one of them you will know how devastating the consequences can be.  From dealing with the physical pain of a serious injury and the emotional turmoil of knowing that life may never be the same again, to coming to terms with the loss of a loved one and the overwhelming sense of grief that you feel – the aftermath of a road traffic accident can be truly awful.

Even minor injuries like cuts, bruises and whiplash can leave you in pain and discomfort and with a sense of shock.

Making a personal injury claim may not be top of your list of priorities as you work hard to get your life back on track, but it can be enormously helpful in the recovery process.  Early discussions with the insurer of the driver at fault can often result in an offer to pay for treatment and rehabilitation services likely to improve your condition and to make a compensation payment for what you have been through.


Road Accident Claims

Our personal injury lawyers can help you to bring a road traffic accident claim in order to seek compensation for the pain and suffering caused by your injuries, together with:

  • any adverse effect those injuries have had on your quality of life;
  • any knock-on financial consequences, such as a drop in income or increased outgoings;
  • any longer term financial impact, for example where you will be unable to return to your former employment or indeed to ever work again;
  • the cost of making home adaptions or buying in specialist equipment, particularly where you have been left with a permanent disability; and
  • the cost of providing you with ongoing support and medical care.

Where you are seeking compensation for a fatal accident we can help you to secure a payment to reflect:

  • your grief;
  • your loved one’s funeral costs;
  • medical costs incurred before they died; and
  • any drop in household income caused as a result of your relative no longer being around to support you.

Where you would like us to, we can also put you in touch with support groups such as Brake, the Spinal Injuries Association, the brain injury association Headway, the Limbless Association and bereavement specialist Care for the Family.


Personal Injury Compensation

 A compensation claim may be possible in any case where injury or death has occurred following a road traffic accident for which you or your loved one were not to blame.  This includes accidents in which you or they were:

  • the driver or passenger in a car, van, lorry or coach;
  • riding a motorbike, bicycle or horse;
  • travelling on an aeroplane, train or boat; or
  • a pedestrian hit by a vehicle while walking on a pavement or crossing a road.

Normally a compensation claim will be made against the insurer of the person who caused the accident.  However, where you or your loved one were driven at deliberately in a criminal act it may also be possible to make a claim to the criminal injuries compensation scheme.

Step Legal Solicitors can make an injury claim on your behalf for any accident occurring in England and Wales, including those involving an uninsured, foreign or hit and run driver.  We can also make a claim for injuries suffered in a road traffic accident abroad while you were on a package holiday or visiting certain European countries.

We can handle claims for injuries of all severity, including serious injuries resulting in catastrophic spinal damage, devastating brain injury, limb amputation, scarring and post-traumatic stress disorder.  We can also help with fatal accident claims.


Compensation Amount

The amount of compensation you receive will depending on how serious your injuries are, the impact they have had on your life and whether or not you are likely to make a full recovery.  Compensation for injuries resulting in only minor harm are unlikely to exceed a few thousand pounds whereas for more serious injuries they could run into tens or hundreds of thousands of pounds and in some cases even into the millions.


Time limits

You normally have three years from the date of injury to make a compensation claim but longer time limits will apply in some cases, such as where you are applying for compensation following a fatal accident or on behalf of a child or where your injuries resulted in you being incapacitated for a time and therefore unable to act as quickly as you might otherwise have been expected to.

In other cases the time limit may be shorter, including where you are making a claim under the criminal injuries compensation scheme.

We urge you to take legal advice early to ensure your claim can proceed.


Why choose Step Legal Solicitors?

Our lawyers are accident claims specialists who act exclusively for the victims of personal injury, a high proportion of whom have been involved in accidents on the road.

Our track record in securing great payouts in accident compensation claims speaks for itself, with recent successes achieved by the car accident lawyers in our team including:

  • negotiating an £800,000 settlement for a mother of two left with devastating spinal injuries following a car crash;
  • obtaining £90,000 for a gentleman hit by a car in the Republic of Ireland who developed Complex Regional Pain Syndrome after sustaining a neck and shoulder injury;
  • recovering £3,000 for a young man involved in a car accident who suffered whiplash and post-accident stress and anxiety; and
  • securing a substantial payout for a part-time model whose career was cut short following a road traffic accident which left her with serious facial injuries.

The services provided by our solicitors and paralegals is second to none, as evidenced by the glowing client testimonials we receive on an almost daily basis.

And for your added piece of mind we are members of The Law Society Personal Injury Accreditation Scheme and the Association of Personal Injury Lawyers.


Legal Fees

Concern about the cost of making a claim is one of the biggest reasons clients give for putting off seeking legal advice.  This is not something you have to worry about when you come to see us because your first appointment will be free and thereafter we can usually offer most car accident victims a no win, no fee car accident funding arrangement with means there will be no financial risk to you in making a claim because you will not have to pay for our services if we lose and any other costs you might have to pay can generally be covered by insurance.  Our costs information factsheet explains more.



Our offices are based in Crewe, within easy reach of the train station.  We have step-free access into and out of the building and a ground floor meeting room suitable for clients with mobility issues.  We also have a limited number of car parking spaces available for client use.

Home appointments can be arranged where required, both within Crewe and in the outer lying Cheshire and Staffordshire areas.  We are particularly happy to make home visits to clients living in Stoke-on-Trent, Macclesfield, Sandbach, Northwich and Nantwich.


Polish Clients

For Polish clients who struggle with spoken or written English we can offer an interpretation and translation service to make the claims process less daunting.


Any questions?

We understand that the decision to make a personal injury claim is a big one.  That is why when you meet our lawyers in Crewe they will take the time to sit down with you to explain the process and to ensure you are happy to proceed before they do anything further.

They will answer your questions as fully as they can and keep talking to you as your claim progresses to ensure you understand what is going on at all times.

Answers to some of the questions we are more frequently asked have been included in a frequently asked questions guide, which you can access by clicking here frequently asked questions or on any of the links below.




Contact us

To arrange an appointment please call us now on 0800 1956412 or email