No Win, No Fee

    You will not be charged if your claim is unsuccessful.

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    Private Hospital Negligence Claims

    There are many reasons why you might choose to be treated in a private
    hospital rather than an NHS hospital. These include shorter waiting
    times to see a specialist, prompt testing and diagnosis, guaranteed
    treatment within an agreed timeframe and what you assume will be a
    higher than average standard of care. But what happens where the service
    you receive fails to live up to expectations and you end up leaving a
    private healthcare facility in a worse condition than when you entered?

    Expert Lawyers. With You, Every Step

    At Step Legal Solicitors, a dedicated lawyer will support you
    offering a Professional and Personal Service, whilst remaining
    with fees.

     width=Talk to an expert

    Rather arrange a call to discuss your
    requirements? Simply fill out our short request a
    callback form and a member of our dedicated
    team will be in touch when it works best for you.

    Take your first steps today

    For more information, please contact our team on 0800 195 6412,

    email us at or pop in to see us for a chat.

    What clients are saying…

    Step Legal Solicitors are Rated Excellent!

    What more can i say?…

    What more can i say?…. this company and to be specific Anees offer a service which should be envied by all other legal conveyancers. If you want a job done,

    Mr Robinson

    Professional and compassionate

    I went to Steplegal after an industrial accident and was seen by Anna Rushton, who immediately put me at ease with her professionalism and compassion. Nothing was too much trouble

    Mrs B

    fantastic service

    The service I received from Mr Hussain and the colleagues was

    Mrs F
    Longton Stoke on Trent

    pleasant experience

    The overall mark out of ten for my experience has got to be 11. Thank you to Mr Abid Hussain for making an unpleasant experience

    Mr A

    excellent communication

    I was delighted with the way you handled my case. I tell everyone you are excellent in every way possible i.e. communication, prompt replies to everything, phone manner and what

    Miss A


    I was glad that Mr Abid Hussain was there to take my call. Abid dealt with the claim expeditiously and I am grateful that he and his ladies were always

    Mr G
    Lodsworth Peter Sussex

    Recommend to family and friends

    Dear Mr Abid Hussain, I would like to thank you for the cheque I received this morning. I am more than pleased with the result for the compensation claim for

    Mrs B

    excellent service

    I received excellent service. Mr Hussain explained everything in detail and I never had to worry about a thing beyond signing a few papers. Thank

    Miss K

    pleased with the service

    I have been very pleased with the service you have gave me and thank you very much for all your hard

    Mrs W

    Thorough and to the point

    I felt reassured with what you were doing for me. It was thorough and to the

    Mr W
    Sandbach Crewe

    Helpful and good team work

    Just like to say thank you and it’s been so helpful. Very good team

    Mr E

    well informed advice

    I received well informed advice and was updated throughout the process. I was dealt with very courteously by Mr Hussain and his

    Mr F

    Fantastic service

    Fantastic service from start to

    Mrs D

    Good service

    I have received a very good service from Mr Hussain and was very pleased with the outcome. I was always able to see someone to help if

    Mrs H
    Milton Stoke on Trent


    Fantastic friendly and very helpful professional advice, at any stage of process. Highly recommend anyone who needs

    Mrs M

    Very Friendly

    I found staff to be very welcoming and friendly. Service I received was very informative and

    Mrs G

    Thank you for help

    Dear Solicitor, Thank you very much for all your help. When I am older I am going to use the money to open up my own sweet shop. It is

    Miss P

    best interests

    It was excellent from start to finish. I felt I was always informed and that my best interests were at

    Ms L
    Great Sankey Warrington

     Excellent staff

    Excellent staff, polite and

    Mr F
    Winsford Cheshire


    Great communication, quick response to any queries. A pleasure to do business with you. Highly

    Mr W

    Thank you

    Thank you for helping me with my claim. As for improving your services, the way you handled my claim was first class. No need for changes. Thank you and good

    Mr L
    Wednesbury West Midlands

    A complete pleasure

    Anna has been brilliant throughout the whole process and I would recommend her to anyone. She is very polite and thoroughly hard working. A complete pleasure to have known. Service

    Mrs H

    Great communication

    From the first meeting with Anna, I felt I was in good hands. Very professional throughout, great communication at each stage and received clear information. Thank you Anna for your

    Mrs P

    Happy with everything

    Fantastic! Everything was dealt with efficiently, professionally and with warmth which eased any stress which was felt at the time of the incident. We were so impressed with all aspects

    Mrs M

    Recommended services

    My case was managed by Anna Rushton. Since winning my case I have recommended Anna’s services to a friend. I found her guidance and assistance second to

    Mrs D

    Sound advice

    Miss Anna Rushton has handled my affairs throughout this case. I would like to be known that she has provided a thoroughly professional service at all times. Courtesy, sound advice,

    Mrs B

    Reliable and good service

    Spread the word to other lawyers of how to be reliable and give a good service. It is rare these days for people to be consistently reliable, informative and always

    Mrs M

    Efficient and professional

    I would like to thank Anna Rushton for her efficiency and professional services as well as for her friendly

    Mrs P

    How we can help

    Our highly experienced solicitors can help you to pursue a medical negligence claim where you or a loved one have been injured or fallen ill as a result of:


    • delayed diagnosis or misdiagnosis;
    • improperly performed treatment;
    • surgical errors or post-operative care mistakes;
    • incorrectly administered or prescribed medication; or
    • neglectful personal care.


    We can also help where your treatment has not gone according to plan because a medical practitioner at a private facility has:


    • failed to take a full medical history;
    • failed to carry out a thorough examination;
    • failed to explain treatment risks and possible side effects; or
    • failed to obtain informed consent to a treatment being undertaken.


    We have experience in dealing with a wide range of cases against private hospitals, private doctors and even private general practitioners, including:


    • oncology negligence claims;
    • orthopedic negligence claims;
    • ophthalmology negligence claims;
    • cardiology negligence claims;
    • cosmetic surgery negligence claims;
    • claims relating to nerve damage or spinal injury;
    • negligence which has resulted in brain injury;
    • negligence which has resulted in injury to children; and
    • medical negligence which has resulted in death.


    We also deal with medical negligence claims against the NHS and NHS doctors, including negligence claims against GPs and dentists, particularly where there has been an overlap in medical treatment and liability to payout on a claim may rest with an NHS healthcare provider or an NHS Trust.


    What will happen if I decide to make a claim?

    Once our specialist lawyers have confirmed that a claim may be possible, we will write to the private hospital at which you or your loved one were treated in order to gain access to relevant medical records and to obtain a copy of any report that may have been prepared following an internal investigation. We will also usually ask to see GP records and where necessary arrange for a physical examination or psychological assessment to be carried out to determine the extent of the harm caused.


    We will also investigate the financial repercussions of what has happened to ensure that you or your loved one are reimbursed for any lost earnings you may have incurred as a result of being unable to work and to ensure that you are in a position to cover the cost of any future treatment you are likely to require, together with ongoing care costs.


    Once this has been done, we will outline the nature and extent of your claim to the hospital or individual medical practitioner’s insurer and ask them to confirm whether negligence in the handling of your case is admitted and, if it is, the amount of compensation they are prepared to pay by way of recompense. Where you are struggling to cope financially, we will also ask them to make you an advance payment of your compensation while the details of your monetary settlement are negotiated and agreed.


    Where negligence is denied, but we remain convinced that it did occur, it may be necessary for us to issue court proceedings in order to have your claim determined by a judge. Where this is the case, we will ensure that you are supported throughout the process and that we continue our efforts to make the insurer see sense and agree to an amicable resolution. Court proceedings may also need to be started where you and we agree that the amount of compensation being offered is woefully inadequate.


    How much will I receive and how long is my claim likely to take?

    It is difficult to predict how long it will take for your claim to be resolved and the level of compensation you are ultimately likely to receive, but by way of general guide the cases we handle tend to take anything from a few months to a few years to deal with and result in compensation awards of between £15,000 and upwards of £1 million,depending on the severity of the injuries suffered, whether you are expected to make a recovery and what the long term implication of your injury or illness are likely to be.


    Time limit for bringing a claim

    As a general rule, hospital negligence claims need to be brought within three years of the substandard care or treatment being provided or within three years of you realising that negligence may have occurred. This is unless you are bringing a claim on behalf of a child, in which case you have until the day before they turn 21 in which to make a claim, or where you are pursuing an action on behalf of someone without mental capacity, in which case you can commence a claim at any point in time.


    Why choose Step Legal Solicitors?

    Our lawyers are experts in their field and know what it takes to successfully pursue a private hospital medical negligence claim. This is an important thing to bear in mind given that claims against private medical providers can be significantly more complex to bring than claims against the NHS, primarily because:


    • it may not be immediately clear who the claim should be issued against and investigations will need to be carried out to determine whether it should be the hospital or the individual practitioner who should be pursued, or indeed an entirely separate organisation; and
    • sometimes the criteria for establishing negligence cannot be satisfied and it is therefore necessary to consider whether a claim for breach of contract can be pursued instead and which will require specialist knowledge of contract law, which not all medical negligence lawyers possess. We have the skills and experience needed to ensure that your claim is properly assessed and correctly handled, thereby increasing the likelihood of securing a good outcome and in the shortest time frame possible given the individual circumstances of your case.


    We are also committed to ensuring that you and your family are supported through the entirety of the claims process and receive access to all of the help and guidance you require to get through what we understand is likely to be a very challenging time for you. And remember, this commitment does not just extend to helping you secure the maximum amount of compensation possible but also access to any further private treatment or rehabilitation therapies that you may require. We can even help to put you in contact with local and national support groups who can help you as you try to move forward.


    What next?

    To find out more about our private hospital negligence service, please call us now on 0800 1956412 to speak to a member of our team. Alternatively, you can fill in a client contact form, send an email to or pop in to see us at our offices. It costs nothing to find out if a claim may be possible as we offer a free initial consultation and in the majority of cases we can also offer no win, no fee funding to make pursing a claim with us easy and affordable.


    We can assist whether you are based locally in Crewe, elsewhere within the Cheshire or Staffordshire area or indeed anywhere else within England or Wales.