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    You will not be charged if your claim is unsuccessful.

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    GP Negligence Claims

    Family doctors provide an invaluable service in keeping us fit and well,
    in treating minor ailments and common conditions and in referring us for
    specialist care when the need arises. In most cases, they do their job
    incredibly well and to the standard you would expect from a qualified
    medical professional. However, there are occasions when things go wrong
    and where mistakes are made that can result in patients being injured,
    developing serious or life threatening conditions or even dying.

    Expert Lawyers. With You, Every Step

    At Step Legal Solicitors, a dedicated lawyer will support you throughout,
    offering a Professional and Personal Service, whilst remaining competitive
    with fees.

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    Rather arrange a call to discuss your
    requirements? Simply fill out our short request a
    callback form and a member of our dedicated
    team will be in touch when it works best for you.

    Take your first steps today

    For more information, please contact our team on 0800 195 6412,

    email us at or pop in to see us for a chat.

    What clients are saying…

    Step Legal Solicitors are Rated Excellent!

    What more can i say?…

    What more can i say?…. this company and to be specific Anees offer a service which should be envied by all other legal conveyancers. If you want a job done,

    Mr Robinson

    Professional and compassionate

    I went to Steplegal after an industrial accident and was seen by Anna Rushton, who immediately put me at ease with her professionalism and compassion. Nothing was too much trouble

    Mrs B

    fantastic service

    The service I received from Mr Hussain and the colleagues was

    Mrs F
    Longton Stoke on Trent

    pleasant experience

    The overall mark out of ten for my experience has got to be 11. Thank you to Mr Abid Hussain for making an unpleasant experience

    Mr A

    excellent communication

    I was delighted with the way you handled my case. I tell everyone you are excellent in every way possible i.e. communication, prompt replies to everything, phone manner and what

    Miss A


    I was glad that Mr Abid Hussain was there to take my call. Abid dealt with the claim expeditiously and I am grateful that he and his ladies were always

    Mr G
    Lodsworth Peter Sussex

    Recommend to family and friends

    Dear Mr Abid Hussain, I would like to thank you for the cheque I received this morning. I am more than pleased with the result for the compensation claim for

    Mrs B

    excellent service

    I received excellent service. Mr Hussain explained everything in detail and I never had to worry about a thing beyond signing a few papers. Thank

    Miss K

    pleased with the service

    I have been very pleased with the service you have gave me and thank you very much for all your hard

    Mrs W

    Thorough and to the point

    I felt reassured with what you were doing for me. It was thorough and to the

    Mr W
    Sandbach Crewe

    Helpful and good team work

    Just like to say thank you and it’s been so helpful. Very good team

    Mr E

    well informed advice

    I received well informed advice and was updated throughout the process. I was dealt with very courteously by Mr Hussain and his

    Mr F

    Fantastic service

    Fantastic service from start to

    Mrs D

    Good service

    I have received a very good service from Mr Hussain and was very pleased with the outcome. I was always able to see someone to help if

    Mrs H
    Milton Stoke on Trent


    Fantastic friendly and very helpful professional advice, at any stage of process. Highly recommend anyone who needs

    Mrs M

    Very Friendly

    I found staff to be very welcoming and friendly. Service I received was very informative and

    Mrs G

    Thank you for help

    Dear Solicitor, Thank you very much for all your help. When I am older I am going to use the money to open up my own sweet shop. It is

    Miss P

    best interests

    It was excellent from start to finish. I felt I was always informed and that my best interests were at

    Ms L
    Great Sankey Warrington

     Excellent staff

    Excellent staff, polite and

    Mr F
    Winsford Cheshire


    Great communication, quick response to any queries. A pleasure to do business with you. Highly

    Mr W

    Thank you

    Thank you for helping me with my claim. As for improving your services, the way you handled my claim was first class. No need for changes. Thank you and good

    Mr L
    Wednesbury West Midlands

    A complete pleasure

    Anna has been brilliant throughout the whole process and I would recommend her to anyone. She is very polite and thoroughly hard working. A complete pleasure to have known. Service

    Mrs H

    Great communication

    From the first meeting with Anna, I felt I was in good hands. Very professional throughout, great communication at each stage and received clear information. Thank you Anna for your

    Mrs P

    Happy with everything

    Fantastic! Everything was dealt with efficiently, professionally and with warmth which eased any stress which was felt at the time of the incident. We were so impressed with all aspects

    Mrs M

    Recommended services

    My case was managed by Anna Rushton. Since winning my case I have recommended Anna’s services to a friend. I found her guidance and assistance second to

    Mrs D

    Sound advice

    Miss Anna Rushton has handled my affairs throughout this case. I would like to be known that she has provided a thoroughly professional service at all times. Courtesy, sound advice,

    Mrs B

    Reliable and good service

    Spread the word to other lawyers of how to be reliable and give a good service. It is rare these days for people to be consistently reliable, informative and always

    Mrs M

    Efficient and professional

    I would like to thank Anna Rushton for her efficiency and professional services as well as for her friendly

    Mrs P

    How we can help

    Our experienced lawyers can help you to make a negligence claim against your doctor’s surgery for:


    • failing to call you in for a medically required review;
    • failing to give proper consideration to your symptoms or to carry out a thorough physical examination;
    • failing to take account of your medical history when contemplating what might be wrong;
    • failing to carry out or order appropriate tests;
    • failing to refer you to see a specialist;
    • failing to provide you with effective treatment for a manageable condition;
    • failing to provide you with the correct medication;
    • failing to diagnose you properly; and
    • improperly performed blood tests or minor surgical procedures.


    We can also help where a GP or nurse practitioner has failed to spot a life threatening condition, despite you or a loved one presenting with symptoms that should have sent alarm bells ringing and triggered an automatic 999 call. In particular we can help where your GP has failed to spot the tell-tale signs of:


    • a heart attack;
    • a stroke;
    • a severe allergic reaction (anaphylaxis);
    • a severe asthma attack;
    • collapse into a diabetic coma;
    • meningitis; or
    • a severe infection, like sepsis.


    Criteria for making a claim

    To be able to bring a GP negligence claim, you must be able to prove that:


    • the way in which you or your loved one have been dealt with by a GP or other member of surgery staff falls below acceptable professional standards;
    • you or your loved one have been injured as a direct result of the treatment you have received, or alternatively that your loved one has died; and
    • death or injury would not have occurred (or would have been less likely) had appropriate professional standards been adhered to.


    In this context, ‘injury’ includes a physical injury, a psychological injury, the onset of a new illness or the worsening of a pre-existing condition.


    Who will pay to settle my claim?

    Most claims against NHS medical professionals are directed to NHS Resolution, which effectively acts as an insurer for the National Health Service.


    They have a separate budget from that allocated to patient care in which to settle the claims they face and in most cases where compensation is due they agree to make payment on a voluntary basis to avoid the matter having to go to a trial at court. More than 10,000 claims are made against the NHS each year and the amounts paid out vary in size from the very modest to the very substantial.


    How much compensation am I likely to receive?

    Assuming medical negligence can be proved, the amount of compensation you are awarded will depend on the severity of the injuries you have sustained, the likelihood that you will recover, whether any ongoing treatment or care will be required, the prospects of you being able to return to work (assuming you are of working age) and your own personal circumstances.


    Claims for minor injuries causing no lasting damage may only be worth a few thousand pounds, whereas claims for more serious injuries or death could run into five or six figures and in some cases even into the millions.


    We will tell you how much we think your claim is worth when you contact us and ensure that you are informed immediately in the event our assessment changes as your case progresses.


    Time limits for bringing a claim

    In order to bring a negligence claim, you must normally issue court proceedings within three years of the date on which the negligence is said to have occurred or within three years of you realising that something a GP or other medical professional may or may not have done is likely to have caused you or your loved one harm. There are exceptions to this rule when:


    • making a claim on behalf of a child, in which case the relevant time limit will not expire until they turn 21; or
    • making a claim on behalf of someone who lacks mental capacity, in which case there is no limit that applies.


    It is important that you seek legal advice as soon as you become aware that a claim may be possible in order to avoid the relevant time limit expiring and your claim becoming barred.


    Why choose Step Legal Solicitors?

    Our lawyers are experts at what they do and have the skills and experience needed to secure you the compensation you deserve. They also understand the devastating impact that medical negligence can have and the mixture of emotions you will be feeling as you try to come to terms with what has happened.


    Nothing we can do can turn back the clock and undo what has been done, but with our help you can get yourself into a position where you are as well placed as you can be to try to move forward.


    We will support you to pursue your claim vigorously and shoulder as much of the responsibility for driving your case forward as we can in order to make the process for you as easy as possible. We will explain what is happening at every stage and provide you with advice on the appropriateness of any offers of settlement you may receive.


    We will work with a network of experts to ensure that the extent of any injuries you have suffered are properly assessed and that full account is taken of any financial losses you have sustained, so that the eventual amount of compensation you are awarded truly reflects the harm that has been caused through your injury or illness or your loved one’s death.


    We will also ensure that you get access to any treatment or rehabilitation that you require and put you in contact with local and national support groups who can help with practical things, like assisting you to access further medical help or any state benefits to which you may be entitled.


    Finally, we will work hard to get to the bottom of what went wrong and to secure you an apology for the substandard treatment or care you have received.


    What next?

    To find out more about pursuing a claim for GP negligence with Step Legal Solicitors, please contact us on 0800 1956412 or send an email to Remember, it costs nothing to find out if a claim may be possible and, if it is, we can usually act for you on a no win, no fee basis.

    Our legal experts can assist wherever you are based in the UK and particularly if you live locally in Crewe or any other area of Cheshire or Staffordshire.

    As well as GP negligence claims, we can also support you to bring: