Every year thousands of people are injured while on holiday in a foreign country and countless others fall ill or die.  Being unwell or having to cope with a bereavement while away can be extremely distressing and at the time your focus is likely to be on recovering sufficiently to travel home or, in the case of death, arranging for your loved one’s body to be returned to the UK so you can plan their funeral.

Thoughts of making a compensation claim will probably be the last thing on your mind but it is important to know that a claim may be possible and that if you booked a package holiday through a UK tour operator it may be a lot easier than you think.  This is because of rules which mean that rather than having to sue the person or business who caused the accident abroad you can sue the tour operator here instead.

To be a package holiday you must usually have booked an all-inclusive trip away or paid an all-inclusive price to a UK tour operator for two or more travel services booked together, for example flights and accommodation or flights and car hire.  Your holiday must also have lasted for at least 24 hours or involved at least one night’s accommodation.


Accidents Abroad Claims

Our personal injury lawyers can help you to make an accident abroad claim for compensation to reflect:

  • the physical and emotional pain your injury has caused;
  • any adverse impact on your quality of life;
  • the cost of travelling to and from hospital;
  • prescription charges and other out of pocket expenses;
  • lost earnings or pension entitlement;
  • the cost of mobility aids and other specialist equipment; and
  • the cost of providing you with any care you may need.

Where you are claiming compensation for a fatal accident following the death of a loved one, you will usually be able to claim for your bereavement, any medical costs incurred prior to death, funeral expenses and the loss of financial support you might have otherwise received had they not been injured and passed away.

As well as helping you to secure a compensation payment, our experienced holiday accidents personal injury claim experts can also help you to access any medical treatment or rehabilitation services you require once you are back in the UK to aid your recovery.

If you are still abroad and struggling to get help we suggest you contact the British Embassy or visit the Foreign and Commonwealth Office website for advice on the support available to British nationals injured abroad.


Personal Injury Compensation

A package holiday compensation claim may be possible in any case where injury or death has occurred following an accident abroad for which you or your loved one were not to blame.  This includes accidents in which you or they:

  • contracted food poisoning;
  • were exposed to a noxious substance, for example carbon monoxide from faulty air conditioning;
  • slipped, tripped or fell while in a hotel or holiday accommodation;
  • were injured while taking part in a pre-booked excursion or activity;
  • were injured in a car accident, a motorbike accident or while out cycling; or
  • were injured as a pedestrian in a road traffic accident.

We can also help with accidents which occurred while you were travelling to and from your holiday, whether by train, boat, aircraft or cruise ship, and with fatal accidents resulting in a death abroad.  In limited cases we may also be able to help with an accident injury suffered abroad while you were travelling for work on a trip arranged by your employer or where you have been involved in a road traffic accident in a European country but not while on a package holiday.

In assessing your claim we will consider any accident cover you have under your travel insurance.

Please note that we only handle claims covered by the package holiday rules or where injury has occurred as a result of a road traffic accident in a European country.  Where you have been injured abroad in any other circumstances a claim will usually have to be made against the company or person at fault in the country in which you were hurt.  Advice from a firm specialising in this type of claim will have to be taken in these cases.


Compensation Amount

The amount of compensation you receive will depend on the severity of your injury and the impact it has had on your life.  Food poisoning from which you quickly recover, but which ruined your holiday, might secure you a payout of a few thousand pounds whereas a serious spinal injury caused by slipping on a wet hotel floor which leads to full or partial paralysis could result in a payout of tens if not hundreds of thousands of pounds.


Time limits

Claims against UK based tour operators for injuries which occurred while on a package holiday generally have to be brought within three years from the date of injury, although longer time limits may apply in some circumstances including where the injury occurred while you were under the age of 18 or you are making a claim on behalf of a child or a loved one who has died.  An extension may also be possible where you have been unable to claim in the usual three year period because you were prevented from doing so by a mental or physical health condition.

If your injury occurred on a plane or boat travelling between two countries and you want to make a claim against the carrier instead then the time limit will be reduced to two years.

Failing to seek legal advice early can result in you losing the right to make a compensation claim so it is important that you speak to us as soon as possible.


Why choose Step Legal Solicitors?

Our lawyers are international holiday claims specialists who have been handling accidents abroad claims for many years and who have an impressive track record in achieving great results, including for people who have been told by other solicitors that their case is hopeless or who been offered a financial settlement which they think is too low.

Recent successes achieved by our team include securing £5,500 for a lady who fell ill with food poisoning while on an all inclusive holiday to Antalya in Turkey.

Our travel claims services are rated highly by clients and many people who come to us for help do so on the basis of personal recommendation from someone who has already been through the legal process of making a claim with our support.  You can read some of the lovely reviews we have received here: client testimonials.

Our knowledge, skills and experience are recognised by The Law Society which has admitted us as members of their Personal Injury Accreditation Scheme.  We are also members of the Association of Personal Injury Lawyers who work tirelessly to promote the rights of accident victims to seek justice for the harm caused by the careless or deliberate acts of others.


Legal Fees

It will cost you nothing to find out if you could make a claim as we offer a free initial, no obligation consultation.  We can also provide no win, no fee funding for most cases which means that if you decide to go ahead there will be no financial risk as you will not have to pay us anything unless your claim succeeds.  Our cost information factsheet explains more.



Our offices are based in Crewe but we cover a much wider area, including the Cheshire towns of Nantwich, Northwich, Sandbach and Macclesfield, together with much of Staffordshire including Stoke-on-Trent.  Most meetings take place at our offices but we can arrange a home visit if you are unable to travel.

We have a client carpark, disabled access and a ground floor conference room.


Polish Clients

We undertake a lot of work for the Polish community and are lucky enough to have a Polish paralegal who can help with interpretation where required.


Any questions?

Our lawyers in Crewe will take care of every aspect of your personal injury claim, from helping you to access treatment that may aid your recovery to ensuring any financial settlement payment we negotiate is appropriate given what you have been through.

We are happy to answer any questions you may have, but in the meantime you may find it useful to have a look at our frequently asked questions guide which explains more about the legal process of making a claim.




Contact us

To arrange an appointment please call us now on 0800 1956412 or email enquiries@steplegal.co.uk.