No one travelling on a plane, train or ferry expects to be injured during their journey but accidents can and do happen, sometimes with devastating consequences.  Mechanical failure or pilot error can cause crashes, poor hygiene practices can lead to food poisoning and inadequate maintenance or onboard safety checks can result in slip, trip or fall hazards.   

Seeking medical treatment and rehabilitation support will obviously be your first priority where an injury occurs but after this your attention is likely to turn to securing compensation for your pain and suffering and any financial losses you have incurred.


Injury Claims

Our personal injury lawyers can help you to make a compensation claim for a number of things, depending on where you accident happened and whether your claim will be governed by English law or the law of another country.

For claims covered by English law, which will typically include any case where your carrier is UK based or your travel was arranged as part of a package holiday with a UK tour operator, we can help you to claim for:

  • physical and emotional pain and suffering;
  • any adverse effect your injuries have had on your quality of life;
  • expenses incurred in travelling to and from medical appointments, buying prescription medicines and paying other costs directly related to the accident or injury you have sustained;
  • lost wages or pension entitlement;
  • the cost of mobility aids, specialist equipment and home or vehicle adaptations; and
  • future care costs.

Where your loved one died in an air, rail or sea accident and you therefore wish to claim compensation for a fatal accident, we can usually help you to claim for your bereavement, medical costs incurred before you loved one passed away, funeral costs and your loss of financial support and security.

We can also put you in touch with government agencies and voluntary groups who can provide practical and emotional support as you come to terms with the aftermath of a serious accident.  These groups include the Spinal Injuries Association, the Limbless Association, Headway, the burns and scars charity Changing Faces and bereavement specialists Grief Journey UK and Care for the Family.


Personal Injury Compensation

Our personal injury lawyers can help you to make a compensation claim for any injury suffered by you or a family member while travelling by air, rail or sea for which you or they were not to blame, including:  

  • broken bones, sprained muscles and torn ligaments caused by slips and trips, falling from height or being pushed or shoved, for example while embarking or disembarking an aircraft;
  • cuts and bruises caused by flying debris due to a rear train shunt, air turbulence or a ferry collision;
  • bangs to the head caused by falling luggage;
  • burns and scolds caused by hot food and drink or following a fire or explosion;
  • limb loss caused as a result of being crushed or coming into contact with serrated metal;
  • allergic reactions caused by allergen contaminated food;
  • gastroenteritis caused by food poisoning; or
  • death caused by a fatal plane crash, train crash or serious accident at sea.

We can also deal with compensation claims for:

  • injuries sustained during an assault while travelling;
  • injuries which occurred on your onward journey, for example in a road traffic accident after you left the airport you flew out of or into; and
  • serious injury or a death abroad which occurred while you or a loved one were on a package holiday.


Compensation Amount

The amount of compensation you receive will depend on the severity of your injury, the impact this has had on your life and whether you are claiming for an accident in which compensation is calculated under English law or the law of the country in which the accident occurred, which may be a foreign country.

As a general guide, a claim made here for a minor injury causing minimal pain and discomfort and no significant financial consequences may secure you a payout of a few thousand pounds whereas a life-changing injury or one that ultimately leads to death may result in a settlement running into hundreds of thousands if not millions of pounds.


Time limits

How long you have to make a compensation claim depends largely on the mode of transport you used, how you arranged your travel and in some cases where you were in the world when the accident occurred.  Claims for injuries suffered on board an aircraft generally have to be brought within two years.  Claims for injuries occurring at sea have to be brought within two years in some cases and within three for others, and claims for injuries sustained on a train must be brought within three years when taking action in the UK or such other period as may be allowed by the country in which you were travelling.

However, this is only a rough guide as different limits may apply in different cases, including where you are making a claim on behalf of a child or a relative who has died. 

Legal advice should always be taken as soon as possible to ensure you submit your claim in time.


Why choose Step Legal Solicitors?

Our lawyers are accident claims specialists who act exclusively for personal injury victims and who have an impressive track record in achieving results that consistently meet or exceed our clients expectations. 

Recent successes achieved by our legal team include securing payouts of between £3,500 and £7,500 from a well-known airline on behalf for six transit passengers who suffered muscle, ligament and tendon damage when a bus transporting them from their plane to the airport terminal was struck by another vehicle.

We are members of The Law Society Personal Injury Accreditation Scheme and the Association of Personal Injury Lawyers which ensures our service standards remain high, as evidenced by the glowing client testimonials we regularly receive.


Legal Fees

Finding out if you could make a claim will cost you nothing as your first meeting with us will be free of charge.  After that we can usually agree to deal with your case on a no win, no fee basis which means you will not have to pay us a penny unless your claim is successful and any costs you might be asked to pay your opponent can be covered by insurance.  Please read our costs information factsheet for more information.



Our offices are based conveniently in Crewe, about a 10 minute walk from the train station. 

We have step-free access into our main reception area and a ground floor meeting room that can accommodate clients with most disabilities.

If you have difficulty travelling we can usually arrange a home visit if you live within Cheshire or Staffordshire and in some cases even further afield.

We regularly see clients in Nantwich, Northwich, Sandbach, Macclesfield and Stoke-on-Trent.


Polish Clients

If you are Polish and would like to make a personal injury claim but are concerned about language barriers then please rest assured that this will be no problem as we offer an in-house interpretation and translation service, delivered by our Polish paralegal Agnieszka Kulas.


Any questions?

Our lawyers in Crewe will take care of every aspect of your personal injury claim, from assessing your injuries and rehabilitation needs to securing as much compensation as possible to ensure you can live the best life you can as you try to move forward.

We will explain more about the process of making a claim when we meet and as your case progresses, but in the meantime why not have a look at our frequently asked questions guide for more information about what to expect and what we can help you to achieve.




Contact us

To arrange an appointment please call us now on 0800 1956412 or email