Step Legal Secure Substantial Settlement for a Routine Coffee Run That Turned into a Serious Accident
At Step Legal, we know that behind every personal injury claim is a real person whose life has been turned upside down. An unexpected accident can leave you dealing with pain, stress and uncertainty about what comes next in your life and your future.
In this article, we share how our experienced personal injury solicitors helped one client navigate the legal process after an accident that wasn’t their fault and achieve a result they were genuinely happy with.
A Client Facing Pain, Uncertainty and Tough Decisions
Our client was visiting a cafe for a customary lunchtime brew and a bite, which suddenly turned into a serious accident after slipping on a wet floor. The wet floor in question was not matted, had no warning signs or cones and was known to be left in an unsafe state.
Following their accident, our client was dealing with more than just a serious physical injury. Like many people after a serious incident, they were unsure of their rights, their options, or where to turn for help.
From the very first conversation, our priority was simple: listen, reassure, and explain. We took the time to understand how the accident had affected not only our client, but also their family too.
We explained the personal injury claims process in plain English, no jargon, no confusion so our client felt informed and in control. At Step Legal, we strongly believe that clear communication throughout helps reduce stress and builds confidence from day one.
Building a Strong Personal Injury Claim
To give our client the best possible chance of success, we carried out a detailed risk assessment and gathered strong supporting evidence. This included:
- Medical reports from trusted consultants
- GP records
- Evidence showing how the injuries affected daily life, care needs, and recovery
These details are essential in personal injury cases not just to prove the injury itself, but to demonstrate its impact on the person’s livelihood, amenities, and future.
Throughout this stage, we stayed in regular contact with our client and their family, providing updates and answering questions promptly. We know how important it is to feel supported during what can feel like an emotionally overwhelming time.
Expert Negotiation for Fair Accident Compensation
Once the case was fully prepared, we entered negotiations with the other party’s legal representatives. An initial settlement offer was made but we didn’t stop there.
We carefully reviewed the offer and explained it in full, including how legal fees would be deducted and what the final compensation figure would be. Transparency is key: no hidden costs, no surprises.
While we advised that there was scope to negotiate further, we always respected our client’s wishes. After discussing the options with their family, they chose to accept the offer, confident they were making an informed decision.
The final settlement secured was a substantial sum, reflecting compensation for both the injury itself and the care and support required following the accident.
A Positive Outcome and Real Relief
Once the settlement had been finalised, the relief and gratitude from our client and their family said it all. Helping someone move forward after a difficult chapter is why we do what we do.
Why This Case Matters to Us
Every personal injury claim is different, but our approach never changes. We’re committed to:
- Treating every client’s matter with care and compassion
- Keeping them informed at every stage
- Fighting doggedly for the best possible outcome
Our client’s overwhelmingly positive feedback is a reflection of that commitment combining technical legal expertise with genuine care and understanding.
Injured in an Accident? We’re Here to Help
If you or a loved one has been injured in an accident and aren’t sure what to do next, you don’t have to face it alone. Step Legal is here to guide you through every step of your personal injury claim.
We don’t just handle claims. We stand beside our clients, fight tirelessly for what they deserve and make sure they feel supported every step of the way.
Contact us at 0800 195 6412 today.You can also make an enquiry through our email: enquiries@steplegal.co.uk
